Directory index · Review sites · researched October 2026
SmartCustomer (ex-Sitejabber)
smartcustomer.comSmartCustomer (ex-Sitejabber) is a review site for startups and new products. We went through its submission pages in October 2026: what it costs, the link you get, who gets in and how to submit.
How much does SmartCustomer (ex-Sitejabber) cost?
Listing on SmartCustomer (ex-Sitejabber) is free.
Any business can claim a free profile; no backlink, badge, listing wait, or editorial review requirement is stated. Profiles may be auto-created when someone searches a business URL. The help center says profiles are not indexed by Google or Bing until they have review content. Free-account limits in the help article include up to 100 email review requests/month, 10 uses of the standard feedback link, 2 data sources, and 3 user seats.
- Claim a business profile
- Collect reviews, share reviews on Facebook and Twitter, display a website widget, publicly respond to reviews, and request review verification
- Free-plan limits listed in the help center: 100 email requests/month, 10 standard feedback-link clicks, 2 data sources, 3 user seats
- Basic review sourcing
- 500 monthly review requests
- Two user licenses and a live implementation session
- 1,000 monthly review requests
- Liftoff features
- Review aggregation and two concurrent platforms for reviewer distribution
- 2,000 monthly review requests
- Full review-management suite
- Analytics and competitive intelligence, including two competitors
- Unlimited monthly review requests
- Plan for high-volume product-review environments; contact sales for details
Extras they sell
- In-person Reviews
- Tablet-, SMS-, or QR-code-based in-person review collection; price not shown.
- Customer Service Moderation
- Automated responses and Zendesk integration; price not shown.
- Product Reviews
- Available as an add-on or by itself; includes review sourcing, product-page widgets, Q&A, product photos, and Google PLA integration. Price not shown.
- Faster review-removal moderation
- The help article says free-plan removal reports typically take 5–10 business days, while Pro, Premium, and Enterprise requests are processed within 24 hours. This concerns moderation of reviews, not listing approval.
Does SmartCustomer (ex-Sitejabber) give a dofollow backlink?
SmartCustomer (ex-Sitejabber) links to your site with a nofollow link, which asks Google not to count it.
Its Ahrefs Domain Rating is 81.
Who gets into SmartCustomer (ex-Sitejabber), and how fast?
Every product that fits gets listed.
How many people see your product depends on votes.
No profile-approval time is stated. The FAQ says consumer reviews are generally posted within 48 hours, but flagged reviews may take up to 30 days. The help center separately documents 5–10 business days for free-plan review-removal reports versus 24 hours for Pro/Premium/Enterprise; this is moderation timing, not listing review. An optional Resolution Window can hold incoming reviews for 10 days.
How much traffic does SmartCustomer (ex-Sitejabber) get?
Similarweb ranks smartcustomer.com #171,598 in the world by traffic.
What SmartCustomer (ex-Sitejabber) says about its audience: The For Business page claims “2M+ Monthly Users,” “1K+ Reviewed Businesses,” and “15+ Years Serving Customers.” The homepage says “over twenty years” of trust; the FAQ says the site has connected millions of users with “hundreds of thousands” of businesses since 2006, which differs from the business page’s 1K+ figure.
How do you submit to SmartCustomer (ex-Sitejabber)?
You submit to SmartCustomer (ex-Sitejabber) through a form, after creating an account. Sign-up options: Email and password.
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Researched 30 October 2026 from SmartCustomer (ex-Sitejabber)'s own pages. Prices and terms change, so check before you pay. Something out of date? Report a correction.