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Directory index · Guide · 50 stories

How 50 startups got their first users

We read 50 founders' own accounts of how they got their first users, customers or sales: blog posts, interviews, podcasts and forum threads. Each story below says what they did, the numbers they reported, a short quote and where to read the whole thing. The numbers are the founders' own; we haven't checked them.

Where the first users came from

32 of the 50 credit more than one channel. The most common were communities, social media, and word of mouth. Counting every channel each story credits:

Channel Stories
Communities 16 (32%)
Social media 13 (26%)
Word of mouth 13 (26%)
Launch platforms 12 (24%)
Cold outreach 10 (20%)
A waitlist 8 (16%)
Content marketing 6 (12%)
Partnerships 6 (12%)
Paid ads 5 (10%)
Press 5 (10%)
Something else 5 (10%)
App Store search 3 (6%)
SEO 1 (2%)

12 stories credit a launch platform, most often Hacker News (7) and Product Hunt (4). The results range widely, from thousands of users to a lot of visits and no customers. Their numbers are in the stories below.

We also collected 53 founders' reports of what a single launch brought them: visits, signups, customers and what they paid. They're on each platform's page: BetaList (20), Product Hunt (19), Hacker News (10), Peerlist (3), Fazier (2), There's An AI For That (2), Uneed (2), Dev Hunt (1), PeerPush (1), Launching Next (1), AlternativeTo (1).

None of the 50 credits a directory for its first users. Directories are better for links than for first users: how to raise your DR without wasting links.

5 stories that credit press

Pluto Pillow

E-commerce · first orders

The founders spent about three hours a day pitching journalists by email. A Real Simple feature then brought in a couple hundred orders.

Reported: 3 hours a day pitching press; 30% to 35% response rate; a Real Simple feature brought a couple hundred orders

“I would dedicate about three hours a day, just to pitch to press and get as many emails out as possible”

Press shopify.com, Susana Saeliu, June 2022

Slack

SaaS · first invite requests

After testing with friends' companies, Slack opened a preview request form backed by press coverage. It drew 8,000 requests on the first day and 15,000 within two weeks.

Reported: 8,000 invite requests on day one; 15,000 within 2 weeks

“On the first day, 8,000 people did just that; and two weeks later, that number had grown to 15,000.”

Press, A waitlist, Word of mouth lennysnewsletter.com, Stewart Butterfield, May 2020

Superhuman

SaaS · first 5,000 signups

Vohra wrote an article on surviving an acquisition, timed to the Mailbox shutdown, and got it syndicated to Quartz. Four days of work on that one piece brought more than 5,000 signups.

Reported: About 3 days writing and 1 day pitching one article; 5,000+ signups

“But those four days bought north of 5,000 signups.”

Press, Content marketing, A waitlist lennysnewsletter.com, Rahul Vohra, May 2020

Glint (Ensomniac Studios)

Mobile app · first 1,000 downloads

The studio built a social following before launch and pitched app review sites. Reviews in AppAdvice, Pocket Gamer and App Spy drove most of the 1,000+ launch-day downloads.

Reported: About 5,000 Facebook fans and 3,000 Twitter followers before launch; 1,000+ launch-day downloads; 300 a day afterwards

“The reviews the studio scored in AppAdvice, Pocket Gamer and App Spy contributed to the vast majority of its downloads”

Press, Social media, Communities indiegamegirl.com, Ryan Martin, March 2014

Stackfield

SaaS · first 100 paying customers

Paid search proved far too expensive for this collaboration tool, so the team leaned on press and existing users. Referrals ended up bringing about 80% of the first 100 paying customers.

Reported: AdWords cost €240 to €300 per test user; about 80% of the first 100 customers came from referrals

“almost 80% of our first 100 customers came through referrals.”

Word of mouth, Press reddit.com

Quotes are short excerpts; each story links to the founder's original write-up.